Client: World Bank Group/Mombasa County Government
Need: Improve transparency and accountability by engaging the private sector through a business-to-government feedback mechanism
Response: Designed, managed, and implemented mobile-based two-way communications channel to enable the government to engage the private sector by sending them information and enabling them to provide feedback
- Designed the B2G feedback mechanism Huduma Kwanza: https://b2g.mombasa.go.ke/
through co-creation and validation workshops with stakeholders - Identified features and functionalities for the technology platform
- Participated in user acceptance testing and training
- Provided on-site coaching for client staff regarding response protocol development