We leverage open innovation approaches and technology to design, implement, and scale solutions to development problems. We provide research and advisory services to support a range of clients, from small and growing businesses and large foreign investors and investment funds to provincial and national governments and global development donors. We employ co-creation and user-centered design in order to ensure demand-driven solutions. We help clients identify the possibilities, building the business case and gathering the requirements that articulate the need and working with clients and end users to craft the effective and relevant solutions.
We provide assistance to organizations with any phase of incorporating ICTs into their work. We specialize in improving public services and increasing citizen and private sector engagement. We deliver (i) market assessments, landscape analyses, and background research, (ii) strategic planning and solution design, (iii) technical implementation management and support, (iv) capacity development and/or technical solution management, (v) end-user marketing, training, and roll out, and (vi) performance measurement and analysis of lessons learned. We work with clients to understand upfront how to leverage ICTs to increase reach, scale, inclusion, and efficient delivery of services. Our implementation experience spans monitoring and evaluation (M&E) and KM, customer relationship management, and financial management. We assess business processes and work closely with business leaders and end users to implement change management and business process modifications to guarantee successful adoption and use of technology.
We have implementation experience in Arabic, French, English, Spanish, and many of the local languages in francophone Africa.
Highlights:
- Technology Assessments and Research: We analyze clients’ systems, processes, and capacity and recommend incorporating the tools and approaches that best meet organizational goals. We conduct research on such topics as Open Government, Big Data, Last Mile Connectivity and evaluate the market potential of technology products. Currently, a Moonshot Principal serves as evaluator for the Macedonia’s Fund for Innovations and Technology Development.
- Bespoke Solution Design, Development, Implementation & Rollout: We provide expertise to help clients apply technology strategically to help achieve their goals. Two recent examples include managing the development of mDeclaration, a USSD mobile app to facilitate the payment of taxes in Rwanda, and managing the development of Tawasol, an Arabic-language, web-based and SMS app to enable the private sector to provide feedback on government service delivery in Jordan.
- Capacity Building & Training: We view capacity on the ground to manage digital and mobile solutions as essential to the long-term success of any project. We train end users and governments on web-based and mobile systems. In the Democratic Republic of Congo, we are currently leading the training component of a social accountability project that is employing SMS and IVR technology to enable teachers, schools directors, and parents to provide feedback on education sector reform.