Knowledge Management & Learning

We help clients improve knowledge exchange and learn from their work in order to maximize opportunities for individual, team, and organizational effectiveness. We have experience in the full lifecycle of knowledge management activities—from strategy development to evaluation of knowledge management in multiparty, global programs—and we work with clients to determine the most appropriate methodologies to suit program design and budget. We favor the use of digital and mobile tools where appropriate to provide a framework for knowledge exchange and facilitate real-time feedback loops. We encourage identification of and learning from failure.

Sample deliverables:

  • Knowledge Management Strategy & Program Design: We help clients formalize their knowledge management vision and develop and implement knowledge management strategies. Recent clients include the Nigeria Stability and Reconciliation Programme and the National Capacity Building Secretariat in Rwanda.
  • Peer Learning Network Development: We create and curate both ad hoc and permanent peer learning networks, specializing in South-South knowledge exchange. Recent examples include the review of peer learning activities in Africa for the World Bank Group’s Investment Advisory Services in Africa and the launch of a peer learning network of reformers from West African Economic and Monetary Union countries and Guinea around Doing Business-related reforms.
  • Technology Platforms Design & Development: We bring both IT project management and KM expertise to design and development of technology platforms to support knowledge sharing and learning. We deliver state of the art solutions, ranging from communities of practice operating on off-the-shelf platforms to mobile learning platforms co-created and custom-designed with users. Recently, Moonshot advised Arizona State University on a lifelong learning platform for the MasterCard Foundation Scholars program. We applied a design thinking approach to platform creation, identified the technology partner, and managed the development of a mobile-first prototype.